Last Updated: 17-09-2024

This Shipping and Refund Policy outlines the terms and conditions related to the delivery of our services and the refund process. By purchasing any of our online services, you agree to the terms of this policy.

1. Shipping Policy

1.1 No Physical Shipping

As Touch to Infinity provides online test preparation and online classes, there is no physical shipping of products. All services are delivered digitally via our website, email, or other online platforms.

1.2 Service Delivery

• Online Courses and Tests: Access to online courses, test preparation materials, and other digital content is provided immediately upon successful payment confirmation. You will receive an email with login details or direct access links to the purchased content.
• Live Classes: For live online classes, you will receive instructions, including scheduling details and access links, after completing your registration and payment.

1.3 Access Issues

If you experience any issues accessing your purchased services, please contact our support team at [Your Contact Email] or [Your Contact Phone Number]. We will assist you promptly to ensure you can access your purchased services.

2. Refund Policy

2.1 Refund Eligibility

We strive to provide high-quality educational content, and your satisfaction is important to us. However, due to the nature of our digital products and services, the following refund policies apply:

• Online Courses and Tests: Refunds for online courses, tests, or other digital products are only available if the content has not been accessed or downloaded. To request a refund, please contact us within 7 days of purchase. Once the course or test has been accessed or started, no refunds will be provided.
• Live Classes: Refunds for live classes are available only if the class has not yet started. To request a refund, please contact us at least 48 hours before the scheduled class time. Once the live class has started, no refunds will be issued.

Note: Refund would be processed in 7 working days

2.2 Non-Refundable Items

The following items are non-refundable:

• Any service that has been accessed, completed, or started.
• Payments made for one-on-one coaching sessions after the session has begun.
• Any downloadable content, such as e-books, PDFs, or similar materials, once downloaded.

2.3 Cancellation Policy

• Cancellation by Customer: You may cancel your enrollment in any service before accessing the content or starting the live class by contacting our support team. Cancellations must be made in writing via email.
• Cancellation by Touch to Infinity: We reserve the right to cancel any service or class due to unforeseen circumstances. In such cases, we will offer a full refund or the option to reschedule the service.

2.4 How to Request a Refund

To request a refund, please contact our support team at Your Contact Email with your order details, including your name, order number, and reason for the refund request. Our team will review your request and respond within 7 business days.

2.5 Processing Refunds

Approved refunds will be processed within 14 business days to the original payment method used at the time of purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

3. Changes to This Policy

We may update our Shipping and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our practices.

4. Contact Us

If you have any questions or concerns about this Shipping and Refund Policy, please contact us at:

Touch to Infinity

Email: Your Contact Email

Phone: Your Contact Phone Number

Address: Your Business Address